Support
We're here to help. Get in touch with our team for any queries about your order or our products.
Contact Us
For all enquiries, please email us at info@myreta.co.uk. Our team aims to respond within 2 business days.
Please include your order number in any correspondence so we can assist you as quickly as possible.
Frequently Asked Questions
What are your products used for?
All products sold by My Reta are supplied strictly for research and laboratory purposes only. They are not intended for human or animal consumption. Please refer to our Terms & Conditions for full details.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. If you have not received this within 2 business days of placing your order, please contact us at info@myreta.co.uk.
What payment methods do you accept?
We accept all major credit and debit cards, processed securely via Stripe. Payment is taken at the time of order.
How do I return an item?
We accept returns on eligible items within 14 days of delivery, subject to our returns policy. Please visit our Returns & Refunds page for full details on how to initiate a return.
Order & Shipping Support
If you have a question about an existing order — including delivery timeframes, missing items, or damaged goods — please email info@myreta.co.uk with your order number and a brief description of the issue.
Research Purposes Only
All products sold by My Reta are supplied strictly for research and laboratory purposes only. They are not intended for human or animal consumption.
Nothing on this website should be interpreted as medical advice or as a recommendation for the use of any product in humans or animals.